Training Terms and Conditions

Alice Gavin Financial Solutions Ltd reserve the right to postpone or cancel a course at any time. All registered participants will be notified immediately of cancellations. If Alice Gavin Financial Solutions Ltd cancel a course, registered participants will be given the option to register on a future course or to receive a full refund.
Unless otherwise stated, the materials supplied are for use on a Windows based operating system.

All materials supplied to a delegate will remain the property of Alice Gavin Financial Solutions Ltd and cannot be passed over nor sold to any other person or party without our permission. If this condition is breached, Alice Gavin Financial Solutions Ltd reserve the right to seek full recompense.

Full payment of course fees must be made at least 10 working days before the course is due to start. Confirmation that your place has been booked on the course will be issued once full payment has been received.

If full payment is not made at least 10 working days before the scheduled course date then we are entitled to offer your place to another candidate and you will be withdrawn from the Course.

Please note that course fees do not include the cost of examination or registration fees that may be charged by an awarding body.

Delegates have the right to cancel a booking within 2 working days of payment, in which case Alice Gavin Financial Solutions Ltd will provide a full refund. All cancellation requests must be received in writing to support@agfsolutions.co.uk.

In addition, if delegates cancel more than 2 working days after booking and more than 10 working days prior to the course commencing, Alice Gavin Financial Solutions Ltd will provide a full refund less a £200 per booking administration fee.

Where a delegate cancels within 10 working days of the course commencing, then the full payment will become due. Payment will be held on account by the Alice Gavin Financial Solutions Ltd until the delegate returns on a future course. Any courses booked and paid for must be taken within a period of 12 months of the original booking. Any payments will be held on account for a maximum period of 12 months only, after which any payments become the property of Alice Gavin Financial Solutions Ltd. Payment will not be held for future course cost outside the given 12 month period.

Alice Gavin Financial Solutions Ltd reserve the right to remove a delegate from a course if we deem a delegate’s conduct to be detrimental to the running of the course. In this event, the full payment for the course and any subsequent courses booked shall become due to the company.

For individual tutoring, Alice Gavin Financial Solutions Ltd provides unlimited support as outlined in the DipFA Tutoring section of this website for one coursework or exam assignment for the agreed fee. Alice Gavin Financial Solutions Ltd will not write any part of the coursework or exam answer. The candidate must prepare their own work, and it is their responsibility to prepare work adequate to attain a pass mark.